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Returns & Exchanges

Thanks for shopping at AfroDisiac London!

If you are not entirely satisfied with your purchase, we're always here to help.

Returns

Please note that we do not offer refunds.  

Exchanges

You have 14 calendar days to exchange an item from the date you received it. To be eligible for an exchange, your item must be unused and in the same condition that you received it. This means that neither the weft nor the hair must be cut, bleached or worn. 

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your item. We will immediately notify you on the status of your exchange after inspecting the item.

If your exchange is approved, we will ship out the desired item as arranged. This can take up to 14 working days however it should take around our standard 5-7 working days UK or 1-2 weeks for the USA. You will be informed in the event of any delay.

 

Shipping

You will be responsible for paying for your own postage costs for exchanging your item. Postage costs are non-refundable.

If you receive an exchange, the cost of exchange shipping will not be deducted from you the second time round.

We are now shipping out to all of our friends in the USA! For shipping and delivery rates click here

 

Cancellations

If you wish to cancel an order please do so within 24 hours or you will not be subject to a cancellation

 

Contact Us

If you have any questions on how to exchange your item with us please contact us by selecting the 'Contact Us' tab on the right hand side.

 

Items are not eligible for an exchange:

  • Any item on sale

  • Items that have been cut, worn or bleached

  • Items that have surpassed the 14 day allowance